We Researched the Five Best UserTesting Alternatives – Here’s What You Need To Know

There are a lot of Google & Quora searching asking, How much does usertesting.com cost. As of this post, UserTesting.com’s lowest price tier is approximately $20k annually. The cheapest plan includes 5 participants per study.

Usertesting.com pricing is expensive for most companies, people are constantly asking the question “do cheaper options exist?” It’s such a common question that there’s an active Quora thread with an answer wiki of 15 highlighted alternatives. 

15+ Usertesting Competitors, or not really?

Many of these alternatives are really not alternatives, rather, software for different use cases. A few are QA softwares. Some usertesting competitors are solely focused on conversion rate optimization and heatmaps. Other usertesting.com competitors have participant quality that is way too low for us to consider as alternatives. 

If you drill into UserTesting’s core features, they are

• Access to a panel of testers 
• Software to conduct the video-based sessions 
• Dashboard to review the videos
• Highlight reels

After testing the software ourselves, reviewing user testing reviews (wordplay, we know) and talking to users about different alternatives, we noticed a pattern. We’ve identified criteria to rank usertesting competitors based on what’s most important to UX software users. 

Criteria

1. Software ease of use
2. Customer support level 
3. Features 
4. Value for money 

We identified there to be five great UserTesting alternatives

1. PlaybookUX
2. trymyUI
3. Userlytics
4. UserZoom
5. Lookback

PlaybookUX –#1 UserTesting Alternative

With PlaybookUX you can

• Target your right demographic with advanced filters and screener questions
• Conduct both unmoderated, moderated, card sort, tree tests and surveys
• Create clips, highlight reels & custom reports
• Analyze results (timestamped notes, A.I. analytics)

PlaybookUX Software ease of use

The process from signing up to putting your first study through takes 5 minutes. With a simple user interface, there’s a simple 3 step process to create a test. 

PlaybookUX was designed to simplify the process because setting up a study and reviewing results shouldn’t be a burden. 

PlaybookUX Customer Support

PlaybookUX is obsessed with customer support. With Intercom installed on the website and product, chat PlaybookUX anytime. Response times are quick – within minutes. Get quick feedback instead of submitting support tickets and waiting for responses. 

PlaybookUX Features

• Access to verified participants
• Unmoderated and moderated research on all devices (desktop, tablet and mobile)
• Most general studies are filled within 2 hours
• Flexible question types (verbal response, rating scale, written response, multiple choice)
• Card sort testing (open, closed and hybrid)
• Tree testing
• Surveys
• Use the PlaybookUX panel – or invite your own participants
• International recruiting & localized participant platform
• Ability to target participants on advanced demographic filters (age, job role, industry etc)
• Unlimited screener question available for all plans
• Scheduler for moderated interviews with custom configurations (buffer, advanced notice, max bookings per day)
• A.I. synthesis (sentiment and keyword analysis)
• All sessions are automatically transcribed
• Live Notes
• Segmentation 
• Custom report builder, which allows you to summarize research to present to stakeholders
• Everything is sharable with a password protected link
• Create clips & highlight reels
• Timestamped notes
• Unlimited seats so you can invite your team
• Unlimited workspaces
• SAML-based SSO

PlaybookUX Value for money

Value for money is the criteria where PlaybookUX wins hands down. All features are included in the price so you don’t have to worry about upgrading to send a screener survey or invite an additional team. Pricing is simple and all incentives are included in the price. 

A subscription isn’t required for running qualitative research with the PlaybookUX panel.

Cost per PlaybookUX participant

• Unmoderated session – $49 USD per participant 
• Moderated 30 minute session – $99 USD per participant (+$50 for 60 min sessions)
• Card sort / tree test – $12 USD per participant
• Surveys – $5 USD per participant

What’s unique to PlaybookUX compared to other Usertesting.com alternatives?

• Ability to target participants in over 40 different countries
• Localized participant platform (over 50 languages and accents)
• Granularity of participant targeting
• 5 methodologies are supported (unmoderated, moderated, card sort, tree test, surveys)
• Advanced A.I. analytics (sentiment analysis and keyword analysis)
• Custom report builder that allows you to pull in videos and charts from your sessions
• Projects, highlight reels and clips are sharable with a password protected link
• All sessions are automatically transcribed
• Unlimited team seats & workspaces
• Use the PlaybookUX panel or use your own participants

PlaybookUX vs. UserTesting: Alternative Comparison

PlaybookUX & UserTesting are similar when it comes to computer and mobile testing. Both offer moderated and unmoderated research capabilities. 

PlaybookUX is way more affordable, with pay as you go pricing. Companies have the ability to filter on employment data points (such as job title, seniority, industry etc).

The UserTesting price is hefty and they limit the number of admin seats – since they want to upsell you on additional licenses. Some plans have a maximum number of testers per study, don’t include moderated interviews nor transcription. PlaybookUX includes those features in the pay per participant pricing plus you can invite your entire team.

PlaybookUX has additional features such as recruiting from over 40 countries and localization.

UserTesting is an excellent option for large companies with big budgets that do a lot of user research. However, PlaybookUX is a great alternative for companies who don’t want to blow their UX budget on one tool but don’t want to sacrifice participant quality and synthesis features.

The biggest advantage of PlaybookUX is the analytics. You can leverage extensive charting, A.I. sentiment analysis and custom report building. 

TrymyUI – #2 UserTesting Alternative

trymyUI Software Ease Of Use

The user interface is outdated but it’s decently functional. The software does not have a pay per participant plan – so you’ll need to jump on a monthly subscription. According the this trymyUI review it doesn’t have a modern look and feel, but it’s still a great way to get user feedback. 

trymyUI Customer support level

We couldn’t find any information on this topic but we noticed they have a chatbot on their homepage.

trymyUI Features

• Mobile and desktop testing, as well as surveys. 
• Quantitative options including SUS (system usability), SEQ (task usability), task duration and task completion. 
• They also have a crowdsourcing option called “UX crowd”
• The testers video shut off after 20 mins, which is important to know when setting up a test.
• Card sort and tree tests are not available. 

trymyUI Value for money

trymyUI has monthly subscription options based on a credit system which is somewhat confusing if you’re not familiar.

The videos are 20 minutes long, so be prepared to have tasks cut off. Also, they massively limit the features in the first plan.

For $333 a month (billed annually) you get:

• Ten test credits to an unmoderated study (no rollover)
• After you use the first five, you pay $35 per credit
• One admin seat

The last pricing tier is $8,000 per month.

Userlytics – #3 Alternative to UserTesting 

Userlytics Software Ease of use

The software UI is outdated, with many users citing that in reviews. Setting up a test takes some time and screens contain a lot of jargon, which is confusing for those who are not pro-researchers. Here are a few reviews that capture this sentiment.

Userlytics Customer support level

We couldn’t find information about this topic. We noted that the only means of contacting Userlytics is via phone or email.

Userlytics Features

• Web and iOS / Android testing
• Quantitative metrics – SEQ and SUS scores.
• Card sort & tree testing
• View people’s faces through their webcam as they complete tasks.
• Add skip logic to task questions.

Userlytics Value for money

Userlytics has three pay as you go plans and a subscription plan for enterprise. The pay as you go plans start at $49 per participant. However, the lowest tier is limited when it comes to features. It’s really difficult to assess the value at each tier.  

Pricing is also based on the unmoderated session length, so pricing gets complex quickly. Also, certain tiers require bulk pricing

UserZoom – #4 User testing Alternatives

UserZoom Software ease of use

UserZoom has a lot of features – combining qualitative and quantitative. With that, comes a very bulky platform. There’s a lot of jargon so it’s not for your everyday person. According to the UserZoom reviews, the software is a “bit clunky”.

UserZoom Customer support level

You’ll get a dedicated account manager, so the response time depends on your account manager’s attentiveness.

UserZoom Features

• UserZoom is loaded with features.
• It’s a qualitative and quantitative UX tool.
• Perform moderated, unmoderated, card sorting, surveys, true intent studies and more. 
• Both web and mobile app testing is supported.

UserZoom Value for money

The software is very expensive so many companies will need to look for UserZoom alternatives. It’s an enterprise-only solution. Pricing starts at $5,000 per researcher and only goes up from there. UserZoom’s pricing is similar to UserTesting, here’s a UserZoom review that addresses the pricing. 

Lookback – #5 UserTesting Alternatives

Lookback Software ease of use

Lookback has a robust moderated offering for testing with your own participants. When it comes to unmoderated testing, it’s extremely limited. You can’t ask quantitative question types like written response, rating scale and multiple choice. Sessions are not transcribed and the analytics are limited (i.e. you can’t create highlight reels and view analytics for unmoderated sessions). 

Lastly, you have to invite your own participants or source them from an external panel since they don’t offer recruiting.

Lookback Customer support level

Support is slow to respond and doesn’t always have helpful information.

Lookback Features

• Lookback’s has a great moderated offering – supporting both mobile and web testing (note: they do not have a scheduler)
• It’s a great collaboration tool since the entire team can watch the session on their desktop computer.
• Chat with coworkers during moderated sessions and take notes about important moments.

Lookback Value for money

The cheapest plan costs about $99 per month. With all Lookback plans, you’re not able to recruit participants so you’ll have to bring your own. Also, Lookback does not have a scheduler, nor do they incentivize your participants. 

 Hopefully, you’ve gotten a hang of the UserTesting alternatives out in the market.

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