User Experience Video Library

Market research and user experience research are equally vital parts of the software development lifecycle. Both types of research are complementary and meant to inform one another. This ux video walks through the advantages and disadvantages of each method.

Finding the right users make all the difference in the quality of your qualitative research output. We’ve outline 7 different methods of recruiting participants for quality user research insights. PlaybookUX’s user testing software is available to help you throughout the recruiting process.

A diary study is a type of user research study where participants document their habits, behaviors and activities during a period of time. It’s a qualitative, longitudinal study that allows user experience researchers to gain valuable user insights.

A contextual inquiry is a user experience research method where researchers perform semi-structured interviews to obtain information about how customers are using products and services in their own environment. This qualitative user research method is good for getting rich information about customer’s work practices, routines, physical environment, what tools they use and how they use them.

Unmoderated research is a remote research tool that helps Product Managers, Designers and Researchers gain valuable user feedback, while saving time on conducting the research. Unmoderated research is one of our specialties at PlaybookUX. We help you save time in the synthesis phase with our machine learning technology.

Card sorting is a highly useful experience research method for information architecture that increases navigation usability. It is a test that researchers can utilize when they want to organize sets of information into intuitive groups.

A true intent study is a quantitative study of who visits your website. It will intercept customers while they are performing certain actions and ask them a few survey questions. The goal is to understand the demographics of your visitors, why they are visiting your site and their ability to accomplish their goal.

First click testing allows you to optimize your website so that customers can find exactly what they’re looking for. 

The Customer Journey Workshop is an essential part of the user research design process and enables companies to extract user insights. It’s integral to understanding the customer’s needs, behaviors, habits and feelings.

An empathy map is a tool for user experience researchers to understand what the customer is thinking, feeling, seeing, hearing and saying. It is used to visualize and articulate what is currently known about your customers and create a shared understanding of their needs to help make better decisions.

The value proposition canvas will help you understand your product positioning and ensure there’s a product market fit. It can be utilized for both new product offerings and existing products. It’s a versatile tool that is useful for both startups and large enterprises. You should use the canvas to improve and focus your ideas to make sure it fulfills your customer’s goals and needs.

Formative usability evaluation focuses on what’s broken in your design. It tells you what is not usable. On the other hand, summative usability evaluation focuses on what’s working. In other words, it tells you what is usable.

Stakeholders interviews involve speaking to a stakeholder to determine expectations and goals ahead of an impending project.

A service blueprint visually conveys how a service works. The service blueprint is a service design tool. Unlike most other research methods, the service blueprint is comprised of primarily internal research, not user research.