PlaybookUX Tester Terms & Conditions

Last Updated: June 2024

Agreement between Tester and Playbook UX LLC

Welcome to playbookux.com. The playbookux.com website, platform and services (“the Site” or “the Platform” or “the Services”) is comprised of various web pages, services, and platforms operated by Playbook UX LLC (“PlaybookUX” “our” “we” or “us”). Playbookux.com, which contains micro sites including but not limited to, https://www.app.playbookux.com, httsp://www.tester.playbookux.com, (collectively referred to hereinafter as “the Platform”) is offered to you conditioned on your acceptance of the unmodified terms, conditions, and notices contained herein (the “Terms”). Your use of the Platform constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.

These Terms apply to individuals who take tests on our Site (“Testers” or “Participants”) and individuals visiting our Site (“Visitors”).

PlaybookUX is a B2B software as a service company, offering research automation services to business customers (“Clients” or “Customers”). PlaybookUX also offers individuals (“Testers”) the opportunity to earn money by completing and submitting a form (also known as a “screener” or “qualifying questions”) containing basic information, that allows them to be selected to participate in studies (“Tests”). Selection for participation in a Test is not guaranteed, and Testers may or may not be selected for inclusion in a Test at PlaybookUX’s sole discretion based upon Test criteria and individual Tester qualifications.

PRIVACY

Usage of PlaybookUX is subject to our Privacy Policy. Please review our Privacy Policy, which governs the use of our Platform and gives transparency into our data collection process and how we use your data.

ELECTRONIC COMMUNICATIONS

Visiting the Platform or sending emails to PlaybookUX constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically, via email, and via the Platform satisfy any legal requirements that such communications be in writing.

YOUR ACCOUNT

If you use our Platform, you are responsible for maintaining the confidentiality of your account and password, and for restricting access to and safeguarding your computer. You agree to accept responsibility for all activities that occur under your account. You may not assign or otherwise transfer your account to any other person or entity nor are you permitted to allow third parties to access your account. You acknowledge that PlaybookUX is not responsible for third-party access to your account that results from theft or misappropriation of your account. PlaybookUX reserves the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.

We reserve the right to refuse paying Testers if they do not comply with our “Tester Rules”. Outstanding payments will not be paid.

TESTER RULES

The following rules are conditions of using the Platform and being a Tester. Failure to comply with any of these rules may result in termination of your account, withheld payments, and a permanent ban from the PlaybookUX Platform:

You must speak all of your thoughts clearly, aloud, and without extended periods of silence. Extended periods of silence are defined as 10 seconds without speaking during a task
You must close out all tabs that are not related to Playbook UX
You must silence and disable all notifications during the study. You may pause the test at any time if you are interrupted by an emergency call. If you receive an emergency notification or phone call and do not pause it, we reserve the right to refuse compensation
You may not say or do anything that may be considered inappropriate, obscene, offensive, or slanderous (e.g., using foul language, making obscene gestures, etc).
You must complete the study within the timeframe stated by Playbook UX.
You must answer every question. You cannot skip questions without making the effort to complete them.
You must answer screener questions truthfully.
You must complete a study in a quiet place such as an office or home, not a coffee shop. You must have an appropriately quiet place without background noise.
You will not misrepresent any information about yourself, including location, demographics, or employment characteristics.
You will not create multiple profiles.
You will not participate in studies with a VPN
You will not use large language model (LLMs) or artificial intelligence (AI) to aid in the completion of a study.
You are not permitted to outsource study responses in any way.
You will not reverse engineer, modify, or attempt to discover the underlying code of the Platform or any of the PlaybookUX apps.
You will not save links to any customer’s digital assets or any files containing any customer’s digital assets that you may receive during the course of a study. For example, if a customer wants to get feedback on their figma prototypes or an image of a new logo, you can’t copy that link to your desktop.
Your study audio must be audible enough so that an average computer can hear it without full volume.

You must be on time. If you are more than 5 minutes late to a session, we reserve the right to refuse to compensate you for your participation in the session.
For Moderated Interview Sessions, you must show up five (5) minutes prior to the study start time to ensure your technology is functioning properly.
If you fail to show up to a scheduled session without providing prior written notice (email or chat to suffice), you will be removed from the Platform. Reinstatements will occur on a case-by-case basis.
If you cancel the session within four (4) hours of the session’s scheduled start time, you will be removed from the platform.

Failure to comply with the above will result in immediate removal from the platform and cancellation of any outstanding payments. We reserve the right to do so without notice.

PlaybookUX reserves the right to cancel your study at any point. Study participation is determined on a “first come, first served” basis. As such, you may not be able to participate in a study, even if you meet the study qualifications, and we reserve the right to disqualify you even if you have answered a screener question correctly.

CHILDREN UNDER THE AGE OF SIXTEEN

We do not and will not knowingly collect data and information from anyone under the age of 16 unless their guardian is present. Testers under the age of 16 should not provide us with any information. We will immediately remove data collected from anyone under the age of 16, if we learn that a Tester under the age of 16 is enrolled to provide Tester services on our Platform.

THIRD PARTY LINKS

The PlaybookUX sites may contain links to other websites (“Linked Websites”). The Linked Websites are not under the control of PlaybookUX, and you agree that PlaybookUX is not responsible for the contents of any Linked Websites or any Third Party Content, including without limitation any link contained in the Linked Website or any changes or updates to any Linked Website. PlaybookUX is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by PlaybookUX of the site or any association with its operator.

Certain services made available via playbookux.com are delivered by third-party sites and organizations. By using any product, service, or functionality originating from the Platform, you hereby acknowledge and consent that PlaybookUX may share such information and data with any third party with whom PlaybookUX has a contractual relationship to provide the requested product, service or functionality on behalf of PlaybookUX users and customers.

No Unlawful or Prohibited Use / Intellectual Property

You are granted a non-exclusive, non-transferable, revocable license and use PlaybookUX strictly in accordance with these terms of use. As a condition of your use of the site, you warrant to Playbook that you will not use the site for any purpose that is unlawful or prohibited by these Terms. You may not use the site in any manner which could damage, disable, overburden, or impair the site or interfere with any other party’s use and enjoyment of the site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the site.

All contents included as part of the Services, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the site, is the property of PlaybookUX or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends, or other restrictions contained in any such content and will not make any changes thereto.

You will not modify, publish, transmit, reverse engineer, participate in the transfer of sale, create derivative works, or in any way exploit any of the content in whole or in part, found on this site. PlaybookUX content is not for resale. Your use of the site does not entitle you to make any unauthorized use of any protected content, and in particular, you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use and will make no other use of the content without the express written permission of PlaybookUX and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of PlaybookUX or our licensors except as expressly authorized by these Terms.

Third-Party Accounts

You will be able to connect your PlaybookUX account to third party accounts. By connecting your PlaybookUX account to your third-party account, you acknowledge and agree that you are consenting to the release of information about you to others (in accordance with your privacy settings on those third-party sites). If you do not want information about you to be shared in this manner, do not use this feature.

PROHIBITED ACTIVITY

PlaybookUX Testers are prohibited from engaging in the following activities on the Platform:

Creating more than one Tester profile
Take a recording, screenshot, or notes of a Test to use in any way
Taking a study while traveling out of state, province or country
Misrepresenting yourself in any way (such as but not limited to location, demographics, screener surveys)
Using large language model (LLMs) or artificial intelligence (AI) to aid in the completion of a study.
No showing to a session
Outsourcing study completion
Cancelling a session without more than four (4) hour notice
Taking a study with a VPN

If you engage in any of these prohibited activities, you will be removed from the PlaybookUX Platform immediately and all pending payments will be withheld. PlaybookUX reserves the right to terminate your account and remove it from the Platform at any time for any or no reason.

International Users

The Service is controlled, operated, and administered by PlaybookUX from our offices within the USA. If you access the Service from a location outside of the USA, you are responsible for compliance with all local laws. You agree that you will not use the PlaybookUX Content accessed through the Platform in any other country or in any manner prohibited with any applicable laws, restrictions, or regulations.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless PlaybookUX, its officers, directors, employees, agents, and third parties for any losses, costs, liabilities, and expenses (including reasonable attorney’s fees) relating to or arising out of your use of or inability to use the site or services, user postings made by you, your violation of any terms of this Agreement or your violations of any rights of a third party, or your violation of any applicable laws, rules or regulations. PlaybookUX reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you agree to fully cooperate with PlaybookUX in asserting any available defenses.

ARBITRATION

In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law of in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator’s award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding, or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and responsible attorney’s fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. The arbitration provision shall survive the termination of these Terms and Conditions.

CLASS ACTION WAIVER

Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/ collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH PARTY’S INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE AND/ OR REPRESENTATIVE PROCEEDINGS, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Further, unless both you and Playbook agree otherwise, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding.

DISCLAIMER

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS, CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. PLAYBOOK UX LLC AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.

PLAYBOOK UX LLC AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUSTAINABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. PLAYBOOK UX LLC AND/PR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PLAYBOOK UX LLC AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF PLAYBOOK UX LLC OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES, BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATIONS OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.

GOVERNING LAW

These Terms are governed by the laws of the State of Delaware and you hereby consent to the exclusive jurisdiction and venue of courts in Delaware in all disputes arising out of or relating to the use of the site. Use of the site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.

MISCELLANEOUS

You agree that no joint venture, partnership, employment, or agency relationship exists between you and PlaybookUX as a result of this agreement or use of the site. PlaybookUX’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of PlaybookUX’s right to comply with governmental, court, and law enforcement requests or requirements relating to your use of the site or information provided to or gathered by PlaybookUX with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user of PlaybookUX with respect to the site, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the user of PlaybookUX with respect to the site. A printed version of this agreement and of any notices given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.

Payment

PlaybookUX will pay participants for their time via Paypal. If testers do not provide the correct PayPal email address, we cannot resend payment to a new email address after the payment is sent. Testers will be removed immediately if they have created multiple profiles or do not follow the rules states under “Tester Rules”. In this case, outstanding payments will not be paid, and the tester’s profile will be deleted. PlaybookUX will not be responsible for withholding or deductions. Testers will be responsible for any tax issues.

Changes to Terms

PlaybookUX reserves the right, at its sole discretion, to change the Terms under which playbookux.com is offered. The most current version of the Terms will supersede all previous versions. PlaybookUX encourages you to personally review the Terms and stay informed with our updates.

Contact Us

PlaybookUX welcomes your questions and comments regarding the Terms:

Email Address:

hello@playbookux.com

Last Updated: January 2024